The Right Fit makes The Difference
Ten Steps to Better Hiring
I don’t understand what happened. He interviewed so well. But it’s six months later, and it’s obvious. He’s not a...
Be a Customer Service Contender
Why Most Customer Service Isn’t as Good as It Could (or Should) Be and What You Can Do About It “We...
Why Your Customers don’t like you… and What to Do About It
It’s 2:00am at Any Airport, USA, and someone makes the announcement that the delayed 6:00pm flight will finally begin the...
Say What? Understanding the True Meaning Behind What Customers Tell Us (Or Don’t)
In the world of sales and customer service, what people say and what they mean are not always the same...
Be a Customer Service Contender
Legendary service organizations have a service mindset, commitment, and reward great performance. Why Most Customer Service Isn’t as Good...
Why Your Employees Aren’t Performing and What You Can Do About It
You must come to terms with the five core reasons some members of your team aren’t performing to your standard....
Bridging the Generation Gap with New Hires Three Steps for Getting the Most from Millennials
“Did you see what she wore to work today? What was she thinking? This is a corporation, not a club!...
Being Liked Is Serious Business 10 Steps for Repairing & Protecting Your Online Reputation
“The worst customer service experience ever! The bed was dirty, and the bathroom had hair on the toilet seat. My...
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