Feature Story

After taking a break from salon tanning during the summer, one of your loyal customers enters your salon on a...

While a fix-it-the-first-time approach may be the gold standard of customer service, addressing potential issues before they materialize is the...

1. What’s something people would never guess about you? If I had to pick one thing that would surprise people...

Salon Operator Wendy from Walla Walla, Washington (no offense to those who may fit that moniker but please enjoy the...

Being present in today’s world is more difficult than it has ever been before. Everyone is constantly bombarded by emails,...

Although the economic climate makes starting a company more uncertain than ever, most business owners are happy. I don’t say...

1. How would your friends describe you? I think they would say I’m spontaneous! I am always in for a...

1. How did you come to your position with JK? I’ve been building my marketing skill set for years, both...

After toiling long hours at the salon (or salons) throughout the recent busy season, you and your crew may need...

As busy leaders and business owners, you are faced with a seemingly endless list of things to do to keep...