Features

I have instructed indoor tanning certification courses for many years – some of you may have been in one of...

Many people are convinced that treating themselves with a splurge purchase here and there will motivate them to accomplish their...

What was your very first job? In my senior year of high school, I worked at Bonanza steakhouse in Pocahontas,...

Giving feedback to employees isn’t always easy – especially when it’s going to be difficult for them to hear. Yet,...

It can be said that “success occurs when preparation meets opportunity.” When it comes to emergency procedures at your business,...

While a fix-it-the-first-time approach may be the gold standard of customer service, addressing potential issues before they materialize is the...

Dealing with troubling workplace environments can be difficult. It’s not always clear what the deeper issue is and the friction...

Most of us know motels aren’t hotels, a haircut isn’t cosmetic surgery and wild animals don’t follow a viewing schedule....

1. When you were a kid, what did you want to grow up to be? Growing up with two brothers...

Have you ever heard the phrase, “you have two ears and one mouth for a reason”? Well, it’s really apropos...