To best serve your customers, you need to be a positive person. Service is senior!
Look, I often tell people, “Service is senior” – and what I mean is that serving someone is the ingredient necessary to let them know they are being taken care of, not being taken advantage of. Concern yourself with your customer, not your paycheck. Be interested in them, not in you. This service thing has to be genuine, and it requires you to trust that if you give enough, it will pay off.
If you feel like you don’t get results from serving, then you haven’t stayed with it long enough; you’ve come up just short of serving, you aren’t genuine in the service, and you quit being interested in serving.
It’s been said that to be a master, you must first master being a servant. People don’t want to be sold – they want to be serviced. Service is an action word. Service means to be useful or of some value or assistance to another. You shouldn’t have to tell a customer that you want to be of service to them. Your actions should speak for themselves. When you are serving, the selling will take care of itself.
When you are being of service to a customer, you must be positive. Having a great attitude is a prerequisite to serving. It’s so critical that I include it as one of the selling steps, the step that begins before you meet the customer. The only reason someone will buy from you even if you don’t have a great attitude is because the price is right. If you want to ensure selling something for the lowest price, have a negative or neutral attitude about it.
You need service in your heart. Dress like a professional and carry yourself like a winner. You have to make a decision to have that. Your attitude determines how far you will go in life. Serve the customer, and to get the highest price, have a great attitude while doing it. Here are some tips to help you have the best attitude you can, stay positive, and best serve your customers day in and day out:
- Write down your goals daily, so that all your attention is on the things you want.
- Work out every day. Move your body! It might be 30 minutes or even only ten, so long as you get your body moving. Moving in the direction of health helps you feel positive. Listen to positive information during your workout.
- Finish things left undone. That stack of paper on your desk, the mail you haven’t sent out yet, the bill that you owe – these things kill you, because it locks up your attention. It makes you feel like you don’t accomplish things, because you aren’t.
- Create an attitude book in which you write positive things. Don’t write about your problems and why you are unhappy.
- Check in with yourself from time to time and rate your positivity on a scale of 1-10.
- Treat everyone with a great attitude. Go out of your way to help somebody else. It feels good to contribute.
- Find ways to say “no” in a positive way. Most people say things like, “I can’t do that,” “It’s impossible,” etc. But can you make these statements sound more positive?
- Make a gratitude list. Post a sign in your office or store and ban negativity. A bad attitude in life will cost you millions.
Again, to best serve your customers, you need to be a positive person. Service is senior!
