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There are many things to consider when looking for a software solution – at the top of the list should be peripheral compatibility, as implementing hardware in conjunction with your software program will inevitably increase efficiency within your organization. Utilizing various peripherals will also save you a great deal of time at the front counter – and as we all know, time is money.
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You want to deliver a good customer experience for both new and existing members, so it’s important that the encounter at your front desk is a seamless one. Searching for customers at point-of-sale can be automatic if the right devices are implemented. A biometrics device will allow you to search for AND verify customers’ identification via their fingerprint. Not only does this make for a quick search, but also prevents your customers from attempting to allow a friend or family member to use their service package.
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Implementing driver’s license scanning will speed up the new customer insert process and will also allow you to easily pull up your customers’ account at their next visit. Asking to see their photo ID will also provide an added layer of verification.
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Issuing your customers key tags with your salon logo on them will not only enable you to instantly search for a customer with a barcode scanner but is an inexpensive form of advertising for your business. The best part of using hardware devices for automatic retrieval of your customers: even if you don’t recognize them or remember them by name, they sure will think that you do!
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Does the thought of digging through filing cabinets to locate a copy of a customer’s release waiver or EFT contract exhaust you? If so, envision creating electronic versions of your forms that will automatically populate each customer’s pertinent information. Picture one of your customers signing an agreement on an electronic signature pad (rather than having to print a hard copy for him to sign with a pen). Now, imagine the need to “file” the executed agreement as being a thing of the past as the document is saved to the customer’s account for future access at any time. Utilizing an electronic signature pad in your salon will feel like someone threw you a life vest when you were drowning in paper!
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A barcode scanner is a simple investment than can be used for processes other than searching for a customer. After you’ve taken the time to successfully sell a customer on a product, it’s important to make sure that the sale is processed accurately. A manual search for a product can allow room for error when processing a transaction at point-of-sale. A barcode scanner will allow you to save time by easily scanning items and associated coupons and will likely decrease the need for refunds or voids.
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A pole display at your register can not only welcome guests to your salon with a custom message but can also readily display amounts due. Doing so provides confidence for the customer prior to finalizing the sale.
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A robust software solution will have compatibility with a variety of hardware items. The increased efficiency of operations will certainly be noticeable and largely outweigh the minimal cost.
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Utilizing various peripherals will save you a great deal of
time at the front counter – and as we all know, time is money.
