Salon Operator Cindy from Cincinnati writes: “One of my best customers came into the salon recently and wanted to get...

It’s hotter than heck in most of the U.S. Hopefully, you’ve had a little break from running the salon to...

No matter the time of year, I like to keep abreast of what our detractors are saying. As we cruise...

Is climate change (formerly known as “global warming”) real? Whew, that one certainly splits many political discussions. Should we move...

After a long winter of practically hibernating indoors, one of your loyal customers enters your salon on a magnificent sunny,...

It’s date night. You worked hard all week and nailed your goals … it’s time to celebrate, and you’ve chosen...

When you think of “The Best,” what comes to mind? Some of us sports fans may quickly consider the just-retired...

When was the last time you received great customer service? Not just good or acceptable, but great? Your recollection of...

It can be said that “success occurs when preparation meets opportunity.” When it comes to emergency procedures at your business,...

Have you ever heard the phrase, “you have two ears and one mouth for a reason”? Well, it’s really apropos...