Don’t Get Distracted by Dazzle! Instead, Reliably & Repeatedly Deliver Good Customer Service
“What can I say, except every experience is an adventure with those people. I go there because it’s close. I’m...
Getting On-the-Job Training Right: 4 Strategies to Start Using Now
» I learned so much during orientation. It’s too bad I won’t use most of it for six months. I...
The Power of Potential:
Planting the Seeds for Success One Person at a Time
"Kendra, I think you are going to do wonderfully at this next task. You have a good idea for detail...
Accelerating Performance Seven Steps for Promoting Employee Engagement
“They’re here, but they’re not here. My staff isn’t committed, and it’s obvious to me and our customers. We’re in...
The Power of Potential: Planting the Seeds for Success One Person at a Time
“Kendra, I think you are going to do wonderfully at this next task. You have a good idea for detail...
Stop the Wheel, I Want to Get Off!
Five Steps for Beating Burnout
Endless spin and burnout are real. So, what will you do today to stop the spin? Wake up, coffee,...
I’m Stuck in the Weeds and Can’t Get Out: The Micromanager’s Recovery Guide
I’ve had this job for six years. At this point, I think I understand how it works. It’s so frustrating...
Why You’re Not Getting the Most from Your Training Dollars and How to Start Getting a Better Return
Each year, organizations waste thousands of dollars on training that doesn’t deliver what the people who bought it thought it...
The Lowdown on the Letdown: Why Some People Drop the Ball and What to Do About It
“He didn’t get the shipments out – again! Makes me crazy. That guy never follows through.” “She said I’d get...
Want an Organization Filled with Great Leaders? Build Them from the Ground Up
“We have a bunch of high-potential employees we want to keep. We’ve got to offer them something in the way...
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