What would your sales and profits look like if every team member cared like you do and treated the salon and the guests with the same passion – as if they owned it?
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A good starting point is understanding that there are basically two types of employees: Compliant and COMMITTED. They are vastly different. So, which do you have?
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The Compliant Employee:
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- May work hard, but only what is asked of them
- Follows the rules but doesn’t care why the rule exists
- Influences other employees to think the same way
- Rarely has ideas to contribute
- Never does more than what they are asked
- If the manager or owner is not there, they wait for someone to tell them what to do.
- When dealing with a salon guest, they seem uninterested.
- They work because they have to.
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The Committed Employee:
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- Works hard even when nobody is watching
- Asks questions all the time
- Loves being challenged with new tasks
- Teaches by example
- Is determined to learn new skills and become better
- Usually exceeds what’s asked of them
- When the manager is gone, they take initiative.
- Puts their heart into everything they do
- Is focused on fulfilling the needs of the guest
- Works because they want to and feels good doing it
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Great leaders are great because they bring out the best in the people who follow them. They were able to crack the “commitment code” with the people who are working with them. They did that by putting their employees before themselves, and are profoundly aware that employees do their best work when there is a high level of commitment to their salon and guests.
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To use a leadership role to help create more committed employees, ask yourself these questions:
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- Does your staff find meaning and purpose in their work?
- What have you done as a leader to show them their importance and the significance of their opinions?
- Have you jumped in and shown them how to do “it” better?
- Do you recognize their contributions?
- How often do you celebrate the impact your team has on your company’s success?
- What are you doing to make work inspiring, rewarding and stimulating?
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Committed employees can be created, inspired and nurtured through committed, inspired leaders. These leaders can be managers, owners or even other team members because one of the most valuable traits of a committed employee is they naturally help everyone around them do their jobs better!
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A profound African proverb says, “One volunteer is worth ten forced men,” so it makes sense to focus on finding and developing one committed employee over the effort and time it takes to micro-manage ten compliant employees.
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Check out your February IST Magazine – I’ll give you ten proven ways to motivate committed sales staff. They work every time!
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