A good staff is one of the most vital keys to the success of your business. What they do while on the clock matters; so, having a software program in place that provides you with complete control over their activities is imperative.
In order for your team to excel at their jobs, and ultimately increase your revenue stream, you need to empower them to function effectively. One important thing to remember is that this can be achieved while also limiting access to sensitive areas of the operating system.
For example, do you want to give your staff the ability to void a transaction when necessary (such as when the manager is out on break), or allow them to send test times to your beds after they were re-lamped, or to warm them up on a cold winter’s day, but you’re afraid that granting access to such functions will lead to misuse?
As a salon owner, you should have complete control over configuring your employees’ security settings – to include restrictions such as allowing staff to perform a void, but only on the day that the transaction was processed, or allowing them to send test times to a bed, but only for a maximum of two minutes. Perhaps you want to provide read-only access to certain areas such as your customers’ account ledger balances, or allow staff to view schedules, but not manage or edit them.
The options available to you within your software program’s security area should be comprehensive and allow you to place limits on security access.
You may also want to limit access to certain types of information to protect your privacy. This can certainly be achieved if you are able to restrict admittance to specific areas within your system. For instance, you may find it helpful to allow your manager to create or receive purchase orders, but don’t want her to be able to see the salon’s average cost per item. Or, perhaps you want to give your staff the ability to generate a drawer figures report at the end of their shift, but don’t want them to have access to run any other financial type reports? The ability to customize security access in this manner is crucial.
Having a software program that acts as a 24/7 security guard will enable you to permit your team to complete activities that are essential to fulfilling their normal duties, but provide you with audit logs and reports to monitor such activities at any time.
Customers change their names for reasons such as getting married, so you should be able to entrust any employee to update the name on a customer’s account, right? Although we hope it never happens, are you fearful that a clever employee could abuse the system by doing something like locating an existing customer within your database that has an active service on their account and changing their first and last name to that of a friend so that they can tan for “free”? If you had the ability to monitor the exact details of these types of changes to include previous name and what it was changed to, along with which employee made the change and when, would you be more willing to allow staff to make such a change?
Security is a crucial part of your day-to-day operations. Think of the stress that would be taken off your shoulders by utilizing a software program that handles all of your staff security needs. If you don’t already have a “security guard” in place, consider implementing one TODAY!
