During a typical workweek, I interact with many salon owners, operators and managers, equipment and product suppliers, distributors, etc.
While I am usually fielding questions regarding how to generate more sales and profits, the conversation often turns to the subject of technical support – specifically, “Who can I call to fix my equipment?”
What I have discovered is that many salons are now owned by 2nd, 3rd and even 4th generation owners. That is, the current owner may have purchased the business from someone who purchased it from someone – and so on. And somewhere along the line, there has been a lag in communication regarding who to call for technical support, replacement parts and service needs.
To help you contact the industry professionals who can help you these types of questions, IST Magazine has prepared a list of the Best-of-the-Best.
Collectively, these companies have tens of millions of dollars invested in tanning product inventory, as well as the personnel, processes and systems in place to help keep your business operating smoothly.
[gap]We suggest that you keep this list handy for fast reference!
[gap]2nd Sun Tan
Elk River, MN
Service Phone: 800.716.3373
E-mail: info@2ndsuntan.com
Website: 2ndSuntan.com
Key Personnel: Brad Jensen, Don Nelson, Craig Peterson, Charlene Ribaudo
Equipment Support Available
UV System Parts, Lamps, Acrylics Tech Support & Field Service
Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service
Additional Equipment Support
Cocoon Wellness Pro, Hydration Station, Water Massage Tables
[gap]Electric Sun
Fort Worth, TX
Service Phone: 800.365.2826
E-mail: customercare@
electricsuntan.com
Web: ElectricSuntan.com
Key Personnel: Joel Joslin, Jason Loving, Katherine Peters, Brad Slack, Rod Slack, Doug Snow
Equipment Support Available
UV System Parts, Lamps, Acrylics
Tech Support & Field Service
Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service
Additional Equipment Support
Cryotherapy Units, Hot Tubs / Spas
[gap]Evolv Tan
San Marcos, CA
Service Phone: 760.891.0257 Ext. 1
E-mail:techsupport@evolvtan.com
Website: EvolvTan.com
Key Personnel: Dina Mansour, Parsegh Oksayan, Megan Pralle, Jeff Soehl
Equipment Support Available
Sunless, Spray-Tan System Parts & Solutions, Sunless/Spray-Tan System Tech Support
[gap]FIT Bodywrap
Poway, CA
Service Phone: 888.5FIT.NOW Ext.3
Email:info@fitbodywrap.com
Web: FitBodywrap.com
Key Personnel: Skylar Burnworth, Cody Hundley, Kara Willingham
Equipment Support Available
Fit Bodywrap System
[gap]Forever Tan
Charlotte, NC
Service Phone: 800.447.0040
E-mail: service@forevertan.net
Web: forevertan.net
Key Personnel: Dan Sunadblade & Jeremy Welch
Equipment Support Available
UV System Parts, Lamps, Tech Support & Field Service
[gap]Four Seasons Sales & Service
Paris, TN
Service Phone: 800.325.3255
E-mail:chase.kennedy@fstanning.com
Web: FSTanning.com
Key Personnel: Jim Adams, Michael Decker, Jesse Doster, Chase Kennedy, Lois Palmer, Robert Poglitsch, Dallas Reave, Marcie Snyder, Josh Walker, Josh West
Equipment Support Available
UV System Parts, Tech Support & Field Service, Lamps & Acrylics
Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service
Additional Equipment Support
[gap]FIT Bodywrap
HydroMassage
Tampa Bay, FL
Service Phone: 727.536.5566
E-mail: support@hydromassage.com
Web: HydroMassage.com
Equipment Support Available
HydroMassage Systems
[gap]JK-North America
Jonesboro, AR
Service Phone: 800.643.0086
E-mail: support@jkamerica.com
Web: Ergoline.us
Key Personnel: Cory Carpenter, Jorgen Larsen, Phillip Lemons, Henry Mitchell
Equipment Support Available
UV System Parts, Tech Support, Field Service, Lamps & Acrylics
[gap]Loop Acrylics, Inc.
Chicago, IL
Service Phone: 800.584.8122
E-mail: acrylicsbyloop@gmail.com
Web: LoopAcrylics.Net
Equipment Support Available
UV-System Acrylic Shields
[gap]PC Tan
Ridgefield, NJ
Service Phone: 800.327.8826
Web: pctan.com
Key Personnel: Korri Harris, Anthony Martin, Martin Powell, Bruce Williams
Equipment Support Available
UV System Parts, Tech Support, Field Service, Lamps & Acrylics
Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service
Additional Equipment Support
Cocoon Wellness Pro
[gap]Ryco Salon Supply
St. Louis, MO
Service Phone: 314.838.3940
E-mail: craig@rycotansupply.com
Web: RycoSalonSupplyLampsandParts.com
Key Personnel: Craig, Jeff, Dennis, Debi
Equipment Support Available
UV System Parts, Lamps & Acrylics
Tech Support & Field Service
Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service
Additional Equipment Support
Cocoon Wellness Pro, FIT Bodywrap
[gap]Sunless, Inc. / Norvell Skin Solutions
Macedonia, OH
Service Phone: 855.450.3500
E-mail: techsupportdispatch@sunlessinc.com
Web: SunlessInc.com
Key Personnel: JR Jones, Director Technical Services & Matt Vogelgesang, VP-Operations
Equipment Support Available
Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service
[gap]Suntan Supply
Avon, OH
Service Phone: 800.994.8484
E-mail: thopkins@suntansupply.org
Web: SuntanSupply.org
Key Personnel: John Elias, Martin Gallagher, William Gallagher, Terry Hopkins, Scott Karse
Equipment Support Available
UV System Parts, Lamps & Acrylics
Tech Support & Field Service
Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service
[gap]Supra Technologies
Napa, CA
Service Phone: 800.959.1255
E-mail: info@suprabrands.com
Web: SupraBrands.com
Key Personnel: Leif Vasstrom
Equipment Support Available
High-Pressure & Low-Pressure Lamps, UVSystem Tech Support
[gap]Tan Marketing
Edwardsville, IL
Service Phone: 800.835.8826
E-mail: tarp@tanmarketing.com
Web: TanMarketing.com
Key Personnel: Tarp Tarpoff
Equipment Support Available
UV System Parts, Lamps & Acrylics
Tech Support & Field Service
Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service
[gap]Tanning Supplies Unlimited
Indianapolis, IN
Service Phone: 877.307.8434
E-mail: jimpeektsu@yahoo.com
Web: TanningSuppliesUnlimited.com
Key Personnel: Jim Peek, Richard Thacker, Russell Turk, Latasha Walker
Equipment Support Available
UV System Parts, Lamps & Acrylics
Tech Support & Field Service
Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service
[gap]Ultraviolet Resources International
Cleveland, OH & Sauk Rapids, MN
Service Phone: Parts 800.989.8267
E-mail: Parts jgeyen@uriworld.com
Web: URIWorld.com
Key Personnel John Geyen
Equipment Support Available UV System Parts, Lamps, Acrylics & Tech Support
Tell ‘em you saw it in IST Magazine!
