Do Your Homework by Jeremy Herring November 1, 2013 If you’re looking to make a change to a new salon software vendor, it’s important to do your homework. Compare...
Turning Customer Complaints Into Customer Service Opportunities by Jeremy Herring October 1, 2013 Let’s face it - customers are a fickle bunch. In more cases than not, a customer complaint can be traced...
What You Need to Know About Two-Factor Authentication by Jeremy Herring September 1, 2013 If in the modern age information is currency, then account security is the bank vault in which you secure your...
Now that Cookies have become stale… by Jeremy Herring August 1, 2013 Digital fingerprinting is quickly making Internet browser cookies obsolete. If you’re not familiar with Internet cookies, here’s a quick summary....
Let’s Celebrate Independence… from Handsets! by Jeremy Herring July 1, 2013 Through successes, failures and skepticism, it appears that truly hands-free devices are on the technological horizon. Google likens its Glass...
Are You Making This One Critical Mistake? by Jeremy Herring June 1, 2013 For me, it’s a bit of an occupational hazard, but one of my roles at Helios is to help salon...
Promotions That Work & Work with Your Technology by Jeremy Herring May 1, 2013 It’s May – and that can only mean that your busy season is about to start winding down. Since revenue...
Keeping Your Policies Enforced by Jeremy Herring April 1, 2013 If you’ve read a recent series of articles about a study conducted by the Washington University School of Medicine in...
“Please Turn Off All Electronic Devices…” by Jeremy Herring March 1, 2013 Just like you cannot drive your car up and down the aisles of the grocery store, your phone is not...
Leading the Pack or Always Follow the Leader? by Jeremy Herring February 1, 2013 One thing we learned from the Apple-Samsung trademark ruling is that there is virtually no economic ceiling when it comes...
