A Hall of Fame keynote speaker and author, Laurie Guest, CSP, CPAE, is an authority on customer service excellence. Laurie blends real-life examples and proven action steps for improvement. She is the author of two books and is writing a third on the topic of service fatigue. To learn more or connect with Laurie, visit www.LaurieGuest.com
There’s never a perfect time to pause your day-to-day work and focus on the internal team, but when you do...
Everyone’s heard of it by now: “quiet quitting” is the freshly coined phrase to describe the age-old behavior of not...
Does it feel like no matter how hard you try to please your customer, it isn’t enough? Are you in...

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